Frequently Asked QuestionsHere are the answers to some of the more Frequently Asked Questions we receive. If you don't find your answer here, please email us info@justarrived.co.za and we will get back to you as soon as possible.
How do I start?
Who creates my site? How long before my site is on the internet? Can I make changes to my newborn website any time I want? Is there a limit to how many changes I can make? How do I share my newborn website with my guests? What features are included with JustArrived newborn websites? Am I able to name the pages of my newborn newborn anything I like? Will I need to have a hosting company host my newborn website? Will my newborn website contain advertisements? Is it possible for someone else to access my newborn website's Control Panel? Help! I cannot log into my Control Panel with my username and password. Do I need to know any HTML? My sister is having a baby and I want to give her a newborn website. Is there a way to purchase one as a gift? Click here for technical questions How do I start? You can have your newborn website right away, with no obligation or hassle, by selecting LET'S START from the JustArrived home page. You'll enter the newborn's name, contact email address, choose a site name, pick a username and password and that's it! You don't need to provide a credit card or other personal information until you are ready to purchase the site after your 14 FREE TRIAL PERIOD; get your newborn website live and on the web in minutes! Who creates my site? JustArrived newborn websites are created and modified by you, using the tools that we provide for you to add content, photos, rsvp pages and personalised page names. All packages have all the features and are differentiated only by the number of photos you can upload. How long before my site is on the internet? Your newborn website is online and accessible immediately, as soon as you complete the free trial registration. The registration can be done in minutes. Can I make changes to my newborn website any time I want? Is there a limit to how many changes I can make? You can make as many changes to your newborn website as often as you like, from any computer or mobile phone with an internet connection. No limits! Our Editor allows you to choose themes and peronalise page names, add content, as well as upload and modify the photos you would like to display on your pages. With JustArrived you have complete control. How do I share my newborn website with my friends? With JustArrived, you select your site name (i.e. cameron.JustArrived.co.za) as your website address that you can share with your friends and family. You are also able to send all your friends emails with the same theme as your website, at anytime, to let them know about any other events celebrating the arrival of your newborn. What features are included with JustArrived newborn websites? JustArrived is proud to offer some of the most powerful and fully customisable features available. See our Features page for a detailed listing. Am I able to name the pages of my newborn website anything I like? Of Course! JustArrived web pages are yours to name as you wish, up to a reasonable number of characters (depending on your chosen template). We have created some ideas for page names in a sample site. Will I need to have a hosting company host my newborn website? Nope, that's all included by JustArrived. Will my newborn website contain advertisements? No, your website will not contain any advertisements. Is it possible for someone else to access my newborn website's Control Panel? JustArrived Editor is accessed by a username and password that you choose when creating your site. Your password is encrypted and stored so that nobody can determine it. Only those who know your username and password can access the Editor. Make sure when when you select a password that you choose one which is not easy to figure out by others. You can always change your password by selecting 'Edit Account Details' from the Editor. Help! I cannot log into my Control Panel with my username and password. If you've forgotten your password, click on the "Forgot Password?" link and the system will email you a new one. Change this as soon as possible for security purposes. If you still cannot log in, make sure your browser has cookies enabled. Without cookies enabled, you will not be able to log into the Editor. Do I need to know any HTML? No. JustArrived has done all the hard work so that anyone can create a beautiful newborn website of their own. My sister is having a baby and I want to give her a newborn website. Is there a way to purchase one as a gift? Yes of course! Please email us if you would like to purchase JustArrived for a friend. info@justarrived.co.za JustArrived newborn website technical questions
How do I select my site name?
What will my JustArrived domain name be? I already own a domain name. Can I use it for my JustArrived website? How much does a JustArrived site cost? How long is it up? Can I pay for my JustArrived site on a month-to-month basis? Are there any additional fees? What forms of payment do you accept? Can I purchase a CD of my website? If I don't live in the South Africa, can I purchase a website? What options do I have to renew my JustArrived website after my initial purchase period is over? My account or trial account has expired, but I want to purchase or renew my website. Can I? Is my website and my information lost? In Preferences, I have the option to upload a Main Photo. What is this? I've selected a theme for my newborn site before I knew whether my newborn would be a girl or a boy. Now we know, but I've already set up several web pages with pictures and content. Can I change the theme now? I've activated some pages for my website. I can see the new pages when I go to my site, but how do I change the content and pictures on these pages? Can I remove these pages later on if I decide I don't want them anymore? I want my website's menu to be ordered differently. Is this possible? I already have my gift registries set up with the stores I've chosen. Can I put the links to these stores on my website? A couple of my friends have told me that they can't see my photo gallery. Why not? How do I add photos to my website? Do my photos have to be in a certain format? What limitations do I have on size and resolution? Can I see and manage all the pictures I've uploaded? How do I replace photos I've uploaded? Can I modify photos online after I've uploaded them? I may want to crop them to a smaller size, or edit them. I want to have a photo of my newborn on every page in my website. Can I do this? I want to make one of my color photos black-and-white, but I don't know how. Can you help? My headers and photos are displayed with a black box bordering each of them. The black box doesn't go away. What's going on? An image on my website is not loading, but the rest are fine. Why is this? How do I select my site name? When you begin your free trial, you are asked to create a site name. This can be your newborn's first name - Cameron.JustArrived.co.za. Or if you want to set it up before the birth and you don't have a name yet, you could use your surname - vanrensburg.justarrived.co.za. You can’t change this later, so make sure it's right for your newborn. What will my JustArrived domain name be? Your domain name will be yoursitename.JustArrived.co.za for example: cameron.JustArrived.co.za or robertsonjr.JustArrived.co.za. I already own a domain name. Can I use it for my JustArrived website? Yes. Sign up for your free trial as normal, create your site name and ask your host to point your existing domain name to yoursitename.theguestlist.co.za. How much does a JustArrived site cost? How long is it up? Our very affordable price tag is, as our clients have told us, the best investment a family can make for their newborn. Check out current pricing by clicking our Pricing link on the homepage. Can I pay for my JustArrived site on a month-to-month basis? No, JustArrived sites are all 12 month contracts, that's how we're able to get the price so low. Are there any additional fees? No. All costs for your website, editing tools, domain name, hosting, email addresses, webmail interface, and planning tools are included in the low price. What forms of payment do you accept? We accept Visa payments through PayGate, supported by Standard Bank and eft payments. We do not accept cheques. Can I purchase a CD of my website? Not at this time, but maybe in the future. If I don't live in the South Africa, can I purchase a website? Yes, JustArrived websites are purchased from all over the world. What options do I have to renew my JustArrived website after my initial purchase period is over? JustArrived websites come in 12 month contracts. You will be notified by email when your contract is nearing expiry, at which point you may renew the contract for another 12 months or transfer it to familyalbum.co.za - launching mid 2009. My account or trial account has expired, but I want to purchase or renew my website. Can I? Is my website and my information lost? Not to worry; with so much to deal with with a newborn, it's easy to forget a few things... including your JustArrived expiration date! That's why we make it clear in the Editor how many days are left in your package and we send you a reminder to let you know when your trial period is going to expire. We also hold on to your information for a full 30 days after your website expires. If your trial account or membership account has expired within that time, all you need to do is renew or purchase it and your website will be restored, complete with all your information and preferences. In Preferences, I have the option to upload a Main Photo. What is this? This photograph will identify your site as much as the title. It will be integrated into the design of all pages in your website. Some themes have one main photo in the design and some have more. As with all preferences, the Main Photo can always be changed at any time. The main website photo is a square (same width and height) and you can crop a photo you've uploaded in the Editor in order to make the photo fit this size. I've selected a theme for my newborn site before I knew whether my newborn would be a girl or a boy. Now we know, but I've already set up several web pages with pictures and content. Can I change the theme now? Yes. Changing the entire look and feel of your site is always as easy as opening the Editor and modifying your preferences. With a single click, your entire site can change from one design to the next, one theme to another...immediately and no matter how large or complex your existing website may be. And, you can make all these changes as often as you like. I've activated some pages for my website. I can see the new pages when I go to my site, but how do I change the content and pictures on these pages? Can I remove these pages later on if I decide I don't want them anymore? PAGES in the Editor menu. There you are able to EDIT, ACTIVATE, DEACTIVATE and MOVE the pages as you like. You can make some activated, while you can keep others de-activated until they are complete. Deactivated pages cannot be removed, but you can easily change it's name and content to be used for something else. I want my website's menu to be ordered differently. Is this possible? Yes. You can order your menu in any fashion and as often as you like. In the PAGES tab in the Editor, use the dropdown menu to the left of each active feature listed to set them in the desired order. I already have my gift registries set up with the stores I've chosen. Can I put the links to these stores on my website? Of course - you can link to any external websites you wish from your site. A couple of my friends have told me that they can't see my photo gallery. Why not? Some pages of your website require the visitor to have cookies enabled on his or her browser. Let your friends know to check that cookies are enabled or they will not be able to view these pages of your site. Authentication cookies are a basic feature of many websites, and most visitors will have this enabled by default. Your website should not require any other specific browser settings. Is my friends list managed through the website? No, but we you are able to send out emails to groups of parties, eg ALL HIS FAMILY, ALL HER FAMILY, CHRISTENING GUESTS and choose a unique reply-to address for each. Guests are able to RSVP through the site, but there is not a friend list management tool. How do I add photos to my website? The number of photos you can upload to your site is determined by the package you chose. When in the Editor, in the PHOTOS link, you will have the opportunity to upload photos. These images can be a .gif, .jpg, or .jpeg file and are produced by scanning photos in a digital scanner, taking them from a digital camera, copying them from an image CD, obtaining them via email, and so forth. Do my photos have to be in a certain format? What limitations do I have on size and resolution? File formats most compatible online are .gif and .jpeg (or .jpg). These are the most common formats, and your digital camera, scanner, or photo CD should provide photos in one of these formats. With JustArrived, you don't have to worry about the resolution or filesize of your images. Our image handling process will take care of everything! Once you upload a file, it will be automatically sized for you, and you can use our photo editor while building your pages to size your photos down further if you like. It's all about what looks good on your web pages! When your visitors click a photo in your gallery, they'll be able to see a larger version anyway, so you won't have to worry about missing any details. Can I see and manage all the pictures I've uploaded? Yes, you will find all your uploaded photos in the Editor, in the PHOTOS link. Every image you have uploaded will be available to add to all your text and photogallery pages. How do I replace photos I've uploaded? You will have to remove the unwanted photo and upload the new photo. Can I modify photos online after I've uploaded them? I may want to crop them to a smaller size, or edit them. No. I want to have a photo of my newborn on every page in my website. Can I do this? Yes. In the Preferences page accessible from the Editor, you have the option to add a Main Photo. This photo will be located on the header of all your web pages and will be cropped square. I want to make one of my color photos black-and-white, but I don't know how. Can you help? No, not yet. My headers and photos are displayed with a black box bordering each of them. The black box doesn't go away. What's going on? Some very old or misconfigured browsers won't support the PNG transparency format, which is responsible for making your image thumbnails and header fonts look so cool. The technology we use is compatible with all major browsers (99% of all Internet users, in fact), so this issue is very rare. But if you notice it, report it to us along with your browser type and version number and we'll look into it. In the meantime, you may want to upgrade your browser or switch to another, better supported, browser type. An image on my website is not loading, but the rest are fine. Why is this? You may have deleted the image in your PHOTOS link in the Editor. Check to see if the image was removed and try uploading a new one. You'll need to edit the webpage in which you're noticing the missing photo and select the new image. |